Long-tenured staff
Many of our team members have 10+ years with us. Experience you can hear on the call.
US-based call center
Real people. Real experience.
Right here in the US.
Our call center team has been with us for years — many of them for more than a decade. Inbound and outbound: we answer when you can't, and we make the calls you don't have time to.
Live call floorIllustrative
- INService request0:07
- OUTAppointment reminder—
- INBilling question0:05
- OUTRenewal follow-up—
- INAfter-hours call0:09
- OUTWin-back call—
- INNew customer inquiry0:06
- OUTSurvey callback—
- INService request0:07
- OUTAppointment reminder—
- INBilling question0:05
- OUTRenewal follow-up—
- INAfter-hours call0:09
- OUTWin-back call—
- INNew customer inquiry0:06
- OUTSurvey callback—
Inbound answeringOutbound campaignsUS-based team
Why us
A team, not a turnstile.
US-based
Your callers talk to people based in the United States.
Inbound & outbound
Inbound answering and customer service, plus outbound calling campaigns and follow-up.
Built for local business
We understand urgent, service-driven calls because that’s what we market every day.
Let’s talk
Tell us what you need covered.
Hours, call volume and services are scoped to your business. Share a few details and we’ll follow up with coverage options.
- 🇺🇸US-basedYour callers talk to people based in the United States.
- ★Long-tenured staffMany of our team members have 10+ years with us.
- ⇄Inbound & outboundAnswering and customer service, plus outbound campaigns and follow-up.
Rather talk now? (800) 456-7009
Reporting
Every call, inbound and outbound.
This is the kind of reporting view we build for clients: calls, recordings, keywords and lead sources in one place.
Localis./Your Service Co.
30 days7 daysToday
Inbound calls835▲ 6% vs prior
Outbound calls392▲ 10%
Avg answer time0:09▼ 0:02
Answered rate97%▲ 1 pt
Messages delivered214▲ 18
Inbound vs outboundInbound Outbound
Answer time
- Under 10 sec78%
- 10–20 sec15%
- 20–30 sec5%
- 30+ sec2%
Recorded call logLast 24 hours
| Time | Caller city | Search | Length | Recording | Status | Tag |
|---|---|---|---|---|---|---|
| 2:14 PM | Reno, NV | “(inbound) service request” | 3:48 | Answered | Appointment set | |
| 1:57 PM | Sparks, NV | “(outbound) renewal follow-up” | 2:10 | Answered | Renewed | |
| 1:31 PM | Carson City, NV | “(inbound) billing question” | 4:22 | Answered | Resolved | |
| 1:05 PM | Reno, NV | “(outbound) win-back call” | 0:00 | Missed | Voicemail left |